There are several different types of medical interpreting services. But one thing they all have in common – is the benefits they bring to medical organisations, and patients.
The importance of medical interpreting services Today
Better patient care
The medical interpreters that work with doctors and nurses over the telephone in surgeries and hospitals provide a valuable service.
The doctor and patient may not share any common languages. If they do, their shared vocabulary may not be extensive enough to let them have a proper conversation. To complicate matters, the patient may be a refugee, in which case they may not have complete medical notes. In fact they may not have ANY notes for the doctor to read. If they do have notes they may well be in another language.
The Medical Interpreting Service engages via speakerphone in the doctor’s office so that the doctor can talk to the patient via the interpreter. The doctor can ask about the patient’s medical history, current symptoms, previously prescribed medicines and their efficacy and so on. So it’s easy to see why doctors who use interpreters can provide better care to patients who speak a different language.
Hiring Medical Interpreting Services helps healthcare bodies like the NHS save money. Medical interpreters can help reduce malpractice suits, increase patient satisfaction and reduce patient visits. Typically patients who don’t speak the language of the country they are residing in will wait until it’s an emergency before seeking medical advice. This can be avoided if they know the doctor, clinic or hospital they are contacting use medical interpreting services so they will be easily understood.
Putting patients at ease
In the case of private clients, Medical Interpreting Services can improve the client’s experience. Cosmetic surgery clinics and other private practice clinics often use interpreters when discussing invasive procedures like surgery. Patients are put at ease if the nature and details of the surgery are explained in detail so they fully understand what is going to happen. When the surgeon and the patient don’t share the same first language the best way to do this is with Medical Interpreting Services.
The medical interpreter will dial in to the surgeon’s office or join a conference call. The surgeon will explain the details of the procedure that are then translated by the interpreter. The patient can ask any questions they have. This interaction between patient and doctor, through the interpreter, builds trust and can help manage the nerves of the patient.
Private and Confidential
Medical Interpreting Services offered by reputable providers like MED Translation Services are covered by strict privacy and confidentiality policies. This puts patients at ease. It’s also an important part of the service because interpreters will often be present on calls when patient records and data are being discussed. Confidentiality and privacy policies make sure that private conversations stay private.
Medical Interpreting Services are also requested for medical calls when there are no patients present. The medical industry is becoming increasingly global in scope. More medicines and medical devices are being sold in multiple overseas territories. This means that the number of interactions companies must have with overseas territories is increasing. The technical nature of the medical industry means that communications channels between manufacturers, distributors, laboratories, and clinicians must be able to facilitate the transfer of clear and accurate information that is understood by all parties.
Business calls to medical distributors and laboratories
This is where pharmaceutical and medical interpreting services come in. Interpreters can make sure that both parties understand each other on every business or conference call. Medical interpreting services are priced per minute so you only pay for what you use. These services are extremely cost effective when you compare them to the cost of hiring full-time employees to act as interpreters and the potential losses to revenue and brand reputation caused by poor communications.
Our interpreters can help you make sure sales calls go well. For instance, let’s say you’re a medical distributor and you’re trying to secure the rights to a new drug. One of our medical interpreters will join your call, or Skype session. If you’re meeting in person then our medical interpreting service let’s you book an interpreter that you can put on speakerphone during our meeting. If you’re making a pitch our interpreter can translate all or some of your presentation. To be able to close a deal you have to handle any objections. Our medical interpreter will take questions from the other party so you can clear up any misunderstandings, explain anything that is unclear and deal with objections and worries that either party might have, and communicate what the next steps are.
Medical Webinars
In the medical industry webinars are a great tool. They can be used to pass on information to partners and clinicians. Thanks to medical interpreting services you can use webinars to talk to anyone in any language. This means people from all around the world can dial in. The presenter can feel confident that every attendee will understand exactly what is said. They can even ask questions if they don’t.
Training Employees
One of the challenges in a global economy is training staff all around the world. Some training has to be delivered by a person. The problem is that if you have multiple offices around the world this means multiple trainers delivering sessions in multiple languages. This can be a headache logistically and also expensive. Our medical interpreting services team can help. One of our interpreters can dial in to your webinar and translate simultaneously.
Working this way, your best trainers can deliver training in multiple languages. This is efficient, cost-effective and the trainers will be able to see what issues different teams are having because the interpreters will also field questions. This intelligence can be priceless. Let’s say you’re a medical device manufacturer and you keep hearing that your device doesn’t work as well in certain conditions. You could use that information to change your training or recall the product and head off any chance of a malpractice suit.
Medical conferences and Expos
At large events our medical interpreting services offer some exciting possibilities. If you’re holding a medical or pharmaceutical conference, our pharmaceutical interpreting services can interpret the speeches of your guest
speakers and translate them to attendees in the room or around the world in different languages. This is done using an app that each delegate downloads to their phone. With the app installed, they’ll be able to read or hear every word that is said. As you can imagine, speakers love this technology. It enables them to get their message out to the world, which is fantastic if what they’re saying may help save lives in the future.
